Shipping & Returns
Information
Have questions about shipping and returns? This page contains the information you need. If you still have questions, we’re happy to answer them — see our contact page.
Shipping & Processing Times
Although most orders ship within 24 hours of purchase from our warehouse, please allow 1-2 business days for orders to process before they are shipped.
At Paws and Claws CBD, we are offering free shipping on all orders in the United States.
Please note we have no control over your package as soon as it is in the hands of our shipping partners.
Economy Shipping: Most orders are delivered in 5-8 business days after processing but
please allow up to 10 business days for delivery in some cases.
Standard Ground Shipping: Up to 5 business days after the order is processed.
Expedited Air Shipping: Up to 3 business days after the order is processed. Currently not available for orders over 5 lbs. and orders shipped to Alaska or Hawaii.
PO Box Shipping: If you have a PO box, you must order using the Economy Shipping option.
We do not ship to PO boxes for Standard and Expedited shipping.
Order Tracking
Returns & Refunds
Unopened items can be returned within 14 days of delivery for a full refund. If the return is due to our mistake (e.g., wrong or damaged item), we’ll cover the return shipping cost.
Once we receive your return, please allow up to 15 business days for your refund to be processed. This includes shipping time (5-10 business days), our processing time (1 businessday), and your bank’s processing time (5-10 business days).
Damaged or Missing Items
Our story.
Our guarantee to you.
We aim to make prescription-free wellness available to all through high-quality, fairly-priced CBD products and free, comprehensive CBD education.
Why we won 1st place.
The Texas Hemp Awards named us #1 Retail Brick-And-Mortar CBD Store in 2021 and 2022 (awards did not happen in 2023). We didn’t win with slimy PR hacks or hidden payoffs: we won because of our dedication to our customers.
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